Debtor information loaded to system via manual capture or file import.
Incomplete information - Automatically sent for trace
Robocall to debtor - Successful call transferred to call centre
Colmed SMS sent to debtor
Colmed letter of demand sent to debtor
Attorney instruction sms sent to debtor
Attorney letter of demand
Call centre agent assigned 1
No success - Credit Buereau listing
Litigation per client instruction
Simplified Collection Process
(no success - No commission)
1. Calls recorded to ensure good and fair communication with debtors. Agent’s efficiency monitored. Call rates and number of payments negotiated are monitored. Team leader notified by means of report if call centre agent is not meeting targets set on system.
When do you receive your money?
Our clients are paid once a month. Our collection period stretches from the 1st to the last day of the a month.
Payments recieved for this period are set off and paid over to our client via EFT.
A notification is sent to our client to inform them of the monthly pay over run that took place.
A payment schedule is made available online in .pdf for those whom whish to download a hard copy and .csv format for those whom whish to import it into their accounting system.
Colmed Debt Administration (Pty) Ltd. recovers outstanding and dubious accounts for clients in the medical and education sectors.
We go about recovering outstanding debt in a strategic and tactical way, employing technology to ensure optimal returns.